Shipping and Delivery
Shipping And Delivery
UPS is our exclusive global shipping partner. Orders are processed Monday to Friday (excluding holidays) and may take up to 2 business days to process the orders before shipment leaves our warehouse, and providing items are in stock. Our products are handcrafted to order by our team of ateliers. Due to the nature of our work and availability of materials, we do require up to a 2 - 4 week production time on all products. We try our best to keep these products in stock, but due to increasing orders we can’t guarantee a product will be available. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.
UPS
Ground delivery service of 4 to 7 business days.
UPS Express
Delivery service of 1 to 2 business days.
Shipping Restrictions
Currently, we ship to 46 countries around the world. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
Sales Tax
Applicable sales tax will be charged on 'United States of America Store' and 'Japan Store' purchases. Applicable sales tax and duty fees will be charged on 'International Store' purchases.
Payment Options And Forms Of Payment
We accept all major forms of credit cards (When you are charged if you pay for your online order with a credit card we charge you for all items as soon as your order ships. You will not be charged for items that are "back ordered" until we ship them to you.
Changing an Order
At the end of the checkout process you will be given a chance to review all of the details of your order before officially placing it. Please ensure that this page is correct and has the correct styles, colors, and sizes that you desire. Your order will not be placed until you click 'submit order' and see a confirmation page.
Order Confirmation
Once your order is placed you will receive a confirmation email to the email you specified during the checkout process. The confirmation will contain a receipt of your order. Confirmation emails generally arrive within 1 - 6 hours of placing your order.
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.
When specifying shipping address information, be sure to check that the postal/zip code, city and state/province are correct. If this information does not match UPS records, we may need to contact you to confirm. This may result in a delay to your order.
Cancelling An Order
If you'd like to cancel or change your order, please contact the concierge by clicking here as soon as possible. We'll do everything we can to accommodate your request. However, our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.
Tracking An Order
If you have created an online account, you may check the status of your order by signing into your 'My Account' and review your order history and status. Once your order has shipped, you will receive an email confirmation that will include your tracking number. The tracking information and status of your order can also be viewed at all times on your 'My Account' page. If you have any questions regarding your order please contact the concierge by clicking here.
