Privacy Terms & Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY. YOUR USE OF THE WEBSITE SIGNIFIES YOUR AGREEMENT TO BE BOUND BY THESE TERMS.

At LINĒIJ™ we recognize and respect your privacy. To demonstrate our commitment, we have developed the privacy policy outlined below. If you have any questions about this policy, the content or practices of our website, we encourage you to contact us.

 

Collection of Personal Information & Use

When you visit www.lineij-atelier.com, with the help of our third-party authorized agents, we collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website and to refine our marketing campaigns and promotions. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.

We collect certain personally identifiable information when you sign in to the www.lineij-atelier.com website; create an account for online shopping; register with LINĒIJ™ and or www.lineij-atelier.com; participate in a contest, promotion or survey; or request other services that require information, registration or subscription. This information may include your name, billing address, phone number, email address, credit card number and expiration date, a user name and password, your birth date, your driver's license number and state of issuance to verify your identity, and any other information you voluntarily provide. We also keep a record of your product interests and purchases online and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, LINĒIJ™ cookie information and the page you requested).

We may use your information according to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this Site. We may use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas our users visit most frequently and what services they access most often. This information helps us develop a better site that is more useful and accessible to you. 

We may use your personally identifiable information internally for our general commercial purposes including, among other things, to offer our own, our affiliates' or third-party products and services that we think you may find of interest. We may use your email address to contact you to respond to your inquiries, provide updates or newsletters, or to provide information on products or services to you. You can elect not to receive promotional emails from us either by "unsubscribing" to an email you receive or by contacting us as indicated below. 

 

Disclosing Your Information

LINĒIJ™ may share aggregate site and demographic information (such as age, gender, types of products or services purchased and LINĒIJ™.com navigation, usage and page view). Such information does not identify any individual person and allows us to provide a more enjoyable online shopping experience.

LINĒIJ™ may reveal personally identifiable information about you to unaffiliated third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) if the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or (6) as otherwise described in this Privacy Policy.

Links to Third Party Sites

Please be aware that our site may contain links to other sites hosted by third parties. LINĒIJ™ does not control. Thus LINĒIJ™ is not responsible for the content or privacy practices and policies of such other sites.

 

How You Can Access, Change or Delete Your Information

You may, at any time, access and update or remove your personal information by contacting the Concierge Desk via email, at concierge@lineij-atelier.com with the subject: Change/Delete Information. You may access and update your account information by logging into the My Account. In addition, if you prefer not to receive information from us through email, you may opt out of receiving LINĒIJ™ emails by clicking the "unsubscribe" link at the bottom of any LINĒIJ™ email that you have received. If you prefer not to receive information from us through regular mail (for example but not limited to, catalogs and direct mail promotions), please send us an email concierge@lineij-atelier.com. Please note that it may take up to 3 weeks for your request to become effective. Thereafter, when you make purchases, we will send you an email confirmation and may need to contact you by phone, email or regular mail if we have other questions regarding your order. If for any reason you continue to receive email or regular mail from LINĒIJ™ after following the steps above, please contact the Concierge Desk immediately and we'll be happy to assist you. For general information about LINĒIJ™ please visit the “Our Story” LINĒIJ™ page.

 

Security of Your Information

Our goal is to provide you with a safe and convenient online shopping experience. We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology to protect the information being transferred to us. To check the security of your connection, view the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Information that you provide to us is not secured during transmission unless the URL address contains "https".

We are not responsible for maintaining the confidentiality of any non-public information that you provide us. Any information you prove in the course of reviews or ratings is publicly available. Information that you provide us by email is not encrypted.

No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. You also play a role in protecting your information. Please safeguard your user name and password and do not share them with others. If we receive instructions using your log-in information we will consider that you have authorized the instructions.

Cookies

To enhance your shopping experience on www.lineij-atelier.com and at LINĒIJ™ events, we and our third-party authorized agents use cookies, small data files that we store on your computer's hard drive. Rest assured, the cookies we and our partners use do not store personally identifiable information. They simply enable us to keep track of your shopping experience and your order as you shop our site. The cookies we may use on our Site include: 

Session Cookies

These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions they must be logged in to do. For example, www.lineij-atelier.com uses session cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping www.lineij-atelier.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly reenter information.

Persistent Cookies

These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers. For example, we may use a persistent cookie to associate you with your user account or to remember your choices on the Site, but this only works when cookies on our site are enabled. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests, promotions and overall shopping experience.

Third Party Cookies

We permit limited third parties to place cookies through the Site to provide us with better insights into the use of the Site, or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer's online activities over time and across different websites when he or she uses our website. For example, we may utilize Google Analytics to analyze usage patterns of the Site. Google Analytics generates a cookie to capture information about your use of the Site which Google uses to compile reports on website activity for us and to provide other related services. Google may use a portion of your IP address to identify their cookie, but this may or may not be associated with any other data held by Google. We also use Google Analytics' Advertising Features, which includes: Demographics and Interest reporting, Remarketing, GDN Impression Reporting, and the DoubleClick Campaign Manager integration. We and third-party vendors use first-party cookies (such as the Google Analytics cookie), and third-party cookies (such as Google advertising cookies) in order to create personalized and/or interest-based marketing messages; optimize our advertising and promotional campaigns; display products that may be of interest to you; and for our internal business purposes, such as to analyze trends and statistics. Visitors can opt-out of the Google Analytics Advertising Features we use, including through Ads Settings, Ad Settings for mobile apps, or any other available means, such as Google Analytics' opt-outs for the web by clicking here: https://tools.google.com/dlpage/gaoptout/ 

We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. The tool lets LINĒIJ™ convert your email address to a unique number that Facebook uses to match to unique numbers Facebook generates from email addresses of its users. You may opt-out of Facebook Custom Audience ads from LINĒIJ™ by clicking https://www.facebook.com/help/146952742043748#Can-I-block-ads-on-Facebook-or-opt-out-of-ads-showing-on-my-account.

We may also permit third party service providers to place cookies through our Site to perform analytic or marketing functions. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.

Your use of our Site will be deemed to be your consent to the placement of cookies on your computer or other device. If you prefer not to receive cookies through our Site, you can set your browser to either reject all cookies, to allow only "trusted" websites to set them, or to accept only those cookies from those sites you are currently on. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site and use it. 

If you refuse cookies, this may limit system performance and may even cause certain features of the Site to malfunction or not to work at all. You can learn more about cookies at www.allaboutcookies.org/manage-cookies. We do not use technology that recognizes a "do-not-track" signal from your web browser.

Policy on Young Children

www.lineij-atelier.com and LINĒIJ™ is concerned about the privacy of young children, and we do not knowingly collect any personal information from a child under 18 years of age. 

 

Exchanges & Returns

 

Once payment has been processed your products are not eligible for cash return. All products offered on www.lineij-atelier.com and by LINĒIJ™ are hand crafted, as a result www.lineij-atelier.com and LINĒIJ™, does not offer cash refunds on any of its products. Item(s) can be returned for website credit, or each item purchased can be exchanged once, if they are not bespoke. Should the items be received damaged and deemed the fault of www.lineij-atelier.com, the client may return the items at no additional cost, but www.lineij-atelier.com must be notified within 2-3 calendar days.

To ensure that you are completely satisfied with your purchase, you can ONLY exchange merchandise to LINĒIJ™ and www.lineij-atelier.com within two weeks (14 days) of the original purchase date. In cases where a CITES Certificate is needed, the exchange period will be two weeks (14 days) from the date the recipient and or customer receives the item(s). 

All bespoke, and limited edition items are final sale, and cannot be exchanged for any reason. All merchandise must be accompanied by the original sales receipt and must be in perfect, saleable condition with the original tag attached. Refunds will be applied to the original payment method.

LINĒIJ™ will not issue a site credit or exchange for merchandise that does not meet the above conditions. Merchandise that has been worn, used, altered or damaged will be denied. If your returned merchandise is not accepted, for reasons we deem appropriate, you will be notified via email to the email address you provided during checkout. Within two weeks (14 days) of being notified that you are, or are not entitled to a refund, you will have the ability to request that your merchandise be shipped back to you in the condition that it was received by our customer service, at your own cost. You have two weeks (14 days) to reply with a written request for the return of your merchandise, in which you must agree to pay for return shipping and specify the method of payment for this service. If this is not done within two weeks (14 days), you are authorizing LINĒIJ™ to dispose of such merchandise.

All shipping charges incurred by purchasing an item online are non-refundable. LINĒIJ™ does not accept returns of merchandise that were not purchased online. All sales at pop-up stores, trunk shows, as well as any and all special events are final – there are no returns and or exchanges offered. 

 

Bespoke Order Policy

 

Payment must be made in full upon placing the order. Our bespoke products are handmade to order by our team of artisans. Due to the nature of our work and availability of skins, we do require up to a 6-10 week production time on all bespoke products. We try our best to keep these products in stock but due to increasing orders we can’t guarantee a product will be available. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.

Any cancellation or change to the order is to be received within 5 days of the order being placed. Failure to comply with this will result in a 50% charge or the full value. From 6-10 days after order 75% of the full order. After 10 days 100% of full order.

Personalized items are non-refundable and non-exchangeable.

 

Repair Policy

 

We will repair items purchased at LINĒIJ™ events and on www.lineij-atelier.com for a nominal fee. Items returned to LINĒIJ™ for repairs usually take approximately 6-8 weeks but may take longer depending on the scope of the repairs.

LINĒIJ™ is unable to repair problems caused by everyday wear and tear.

 

Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of LINĒIJ™ and www.lineij-atelier.com who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:

LINĒIJ™
Legal Department
5838 West Deer Park Blvd.
New Orleans, LA 70127

 

Changes to Policy 

LINĒIJ™ reserves the right, at its sole discretion, to change, modify, add or remove any portion of LINĒIJ™ and www.lineij-atelier.com or these Policies, in whole or in part, at any time. Changes to these Policies will be effective when posted. You agree to review these Policies periodically to be aware of any changes. Your continued use of www.lineij-atelier.com after any changes to these Policies are posted will be considered acceptance of those changes.

Effective Date

This Privacy Policy is effective as of August 15, 2015

 

Security

 

To help ensure that your shopping experience is safe, simple and secure, www.lineij-atelier.com uses secure online payment system offered through Shopify.

We also use Secure Socket Layer (SSL) technology to protect your data. Click on the padlock at the top of your browser, to find more information on the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http.  This means that you are in a secure mode.

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